Privacy Policy

Personal Information We Collect

Information may include:

• Name and contact details
• Mobile or telephone number
• Email address
• Travel dates
• Preferred destinations
• Number of travellers
• Accommodation preferences
• Transportation and ferry preferences
• Special travel requirements
• Information voluntarily provided through enquiries or communication

How We Use Information

Information provided to Kalapani Holidays may be used for legitimate business and travel service purposes, including:

• Responding to travel enquiries
• Preparing quotations and itineraries
• Arranging hotels, ferries, transfers and activities
• Confirming bookings and travel services
• Communicating important booking information
• Providing customer and on-ground support
• Improving our website and services
• Maintaining business and booking records

Sharing of Information

We do not sell or rent your personal information to third parties.

Where necessary to provide the requested travel services, relevant information may be shared with hotels, ferry operators, transport providers, activity operators or other service partners involved in your booking.

We aim to share only information that is reasonably necessary for arranging and delivering the requested service.

Communication

When you submit an enquiry or request travel services, we may contact you using the details you provide.

Communication may include telephone calls, WhatsApp messages, SMS or email for purposes related to your enquiry, quotation, booking or travel arrangements.

Cookies & Website Data

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.

Cookies may help us understand how visitors interact with our website. You can manage or disable cookies through your browser settings.

Data Security

Kalapani Holidays takes reasonable measures to protect the information provided to us against unauthorised access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain booking records, fulfil legal or business requirements, resolve disputes and maintain legitimate business records.

Your Choices & Rights

You may contact us regarding the personal information you have provided to us.

Where reasonably applicable, you may request correction or clarification of information that we hold about you.

Requests can be made using the contact details provided below.

Third-Party Services

Our website or services may involve links, integrations or services provided by third parties.

Third-party websites and service providers may have their own privacy policies and terms. We recommend reviewing their respective policies when using their services.

Children's Privacy

Our website is intended for general travel information and booking purposes. We do not knowingly request personal information directly from children without appropriate involvement of a parent or guardian.

Updates to This Privacy Policy

Kalapani Holidays may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements.

The updated version will be published on this page with the relevant updated date.