Terms & Conditions

01. Introduction

Kalapani Holidays is an Andaman-focused travel company providing travel planning, holiday packages and coordination of travel-related services across the Andaman Islands.

These Terms & Conditions apply to all customers, guests and users who use our website or purchase services arranged through Kalapani Holidays.

02. Definitions

For the purpose of these Terms & Conditions:

• “Company”, “we”, “us” or “our” means Kalapani Holidays.
• “Client”, “guest”, “traveller” or “you” means the person making an enquiry or booking.
• “Services” means travel arrangements including packages, accommodation, transfers, ferry services, sightseeing and activities arranged by us.
• “Supplier” means a hotel, ferry operator, transport provider, activity operator or other third-party service provider.
• “Booking” means a confirmed travel arrangement accepted by both the client and the relevant service provider.

03. Booking & Confirmation

All enquiries, quotations and itineraries are subject to availability at the time of booking. A quotation does not by itself guarantee the availability of hotels, ferries, vehicles or activities.

A booking becomes confirmed only after the required payment has been received and the booking has been confirmed by Kalapani Holidays or the relevant supplier.

The client is responsible for checking the passenger names, travel dates, room details, number of guests and other information provided at the time of confirmation.

Any error in the information supplied by the client should be reported immediately.

04. Payment Terms

Payment requirements may vary depending on the package, travel dates, hotel, ferry operator, activity or other supplier involved.

The applicable advance payment and balance payment requirements will be communicated to the client during the booking process.

A booking may remain unconfirmed until the required payment has been received.

If the balance payment is not received within the agreed time, Kalapani Holidays or the relevant supplier may cancel or release the booking, subject to applicable cancellation terms and availability.

05. Package Inclusions & Exclusions

Only the services specifically mentioned in the confirmed itinerary, quotation or booking confirmation shall be considered included.

Unless specifically mentioned, the following may not be included:

• Personal expenses and shopping.
• Additional meals or beverages.
• Optional activities or excursions.
• Room upgrades.
• Expenses arising from delays, missed transfers or personal changes.
• Any service not specifically mentioned in the confirmed package.

06. Hotels & Accommodation

Hotel accommodation is subject to availability and confirmation by the respective property.

In exceptional situations, a hotel may become unavailable after an initial quotation or confirmation due to operational reasons, overbooking or circumstances beyond our control.

Where necessary, Kalapani Holidays may offer a suitable alternative accommodation of a similar category, subject to availability.

Hotel check-in, check-out, extra-person, child-policy, room-upgrade and other property rules are governed by the respective hotel.

07. Ferry, Cruise & Transportation

Ferry and cruise services in the Andaman Islands are operated by independent service providers and are subject to their schedules, operating conditions and applicable regulations.

Ferry timings, vessel allocation, boarding requirements, routes and availability may change due to weather, sea conditions, operational requirements, government directions or other circumstances.

Kalapani Holidays cannot guarantee a particular vessel, seat or sailing time unless expressly confirmed by the relevant operator.

Guests are responsible for reaching the designated boarding point within the required reporting time and carrying valid identification and travel documents.

08. Activities & Water Sports

Adventure activities, scuba diving, snorkeling, kayaking, water sports and other experiences may be operated by independent activity providers.

Activities may be restricted, postponed or cancelled because of weather, sea conditions, safety requirements, government instructions, operational reasons or the participant's suitability.

Guests must follow all safety instructions and disclose relevant information requested by the activity operator.

Age restrictions, medical requirements, equipment rules and other conditions imposed by the activity operator shall apply.

09. Cancellation & Refunds

Cancellation charges depend on the services booked, the cancellation date and the policies of the respective hotels, ferry operators, transport providers and activity operators.

Some services may be non-refundable or may carry cancellation charges from the time of confirmation.

Detailed cancellation and refund conditions are provided separately in our Cancellation Policy .

Refund processing, where applicable, may take additional time depending on the payment method and the relevant service provider.

10. Changes & Amendments

Requests to change travel dates, hotels, room categories, ferry schedules, activities or other services are subject to availability.

Additional charges may apply for amendments, including supplier charges, fare differences, hotel charges or administrative costs.

Any amendment is considered confirmed only after written confirmation from Kalapani Holidays.

11. Force Majeure

Kalapani Holidays shall not be held responsible for failure, delay or alteration of services caused by circumstances beyond reasonable control.

Such circumstances may include natural disasters, cyclones, heavy rainfall, rough seas, ferry suspension, government restrictions, strikes, civil disturbances, epidemics, transportation disruptions or other unforeseen events.

In such circumstances, we will make reasonable efforts to assist the guest with available alternatives, subject to supplier availability and applicable charges.

12. Guest Responsibility

Guests are responsible for providing accurate information and complying with applicable travel, hotel, ferry and activity requirements.

• Carry valid government-issued identification and required travel documents.
• Provide correct passenger names and travel information.
• Follow hotel, ferry, transport and activity operator instructions.
• Arrive at airports, jetties and activity locations within the required reporting time.
• Take reasonable care of personal belongings.

13. Liability

Kalapani Holidays coordinates travel services provided by various third-party suppliers.

While we make reasonable efforts to work with reliable service providers, we are not the direct operator of every hotel, ferry, vehicle, restaurant or activity.

Operational matters, service quality, delays, schedule changes, cancellations or restrictions imposed by a third-party supplier may be subject to that supplier's own terms and conditions.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

14. Website Use & Content

The content published on the Kalapani Holidays website is intended for general travel information and service enquiries.

Hotel availability, prices, ferry schedules, activities, photographs, descriptions and other information may change from time to time.

Kalapani Holidays reserves the right to update, modify or remove website content without prior notice.

Website text, graphics, branding, photographs, design elements and other original material belonging to Kalapani Holidays may not be copied, reproduced or commercially used without prior permission.

15. Privacy & Personal Information

Information provided by customers during enquiries and bookings may be used for communication, booking coordination, service delivery and related travel arrangements.

Personal information may need to be shared with relevant hotels, ferry operators, transport providers or activity operators where necessary to provide the booked services.

For further information, please refer to our Privacy Policy .

16. Contact Us

If you have any questions regarding these Terms & Conditions or your booking, please contact Kalapani Holidays.